Rights & Rules
Extrajudicial Assistance
7 important questions about Geo-blocking
The Geo-blocking regulation comes into force EU-wide on December 3rd, 2018. She prohibits discrimination of consumers based on their nationality or place of residence when shopping cross-border – online or offline.
EU-wide Alternative Dispute Resolution since 2016
Out-of-court solution for consumers and traders of the EU is available since 2016. Consumers have the option to initiate an arbitration process online via the ODR platform operated by the European Commission.
Review of 1 year of legal assistance by ECC in Corona-related consumer cases
In 2020, victims turned more than ever to the European Consumer Centre (ECC) Austria, part of the Austrian Association for Consumer Information (VKI). We used this year's World Consumer Day (15 March) as an opportunity to take a retrospective look at our counselling activities in one year of Corona.
Consumer Law Enforcement
AK lawsuit against payment service Klarna
The Chamber of Labour registers countless complaints about the payment service Klarna and is now suing this Swedish bank, which grew strongly during the Corona pandemic. Klarna handles online transactions for purchases in online shops and enables payment on account. The ECC also has daily complaint calls about Klarna and is eagerly awaiting the verdict.
Strike: Airline has to refund says ECJ
A decision by the ECJ has once again clearly strengthened air passenger rights. If a flight is cancelled or significantly delayed due to an announced strike by airline staff, passengers may have a right to compensation.
Parship loses lawsuit over excessive subscription revocation
Those who want to find new life partners through Parship could be confronted with high costs as soon as they change their mind and only use the service for a short time. European Court of Justice declares offsetting practice invalid.