Opening hours
PERSONAL CONSULTATION
by lawyers on site of the ECC
- Monday from 9 am - 6 pm
- Tueday from 9 am - 4 pm
- Wednesday from 9 am - 6 pm
- closed on Thursdays and Fridays
APPOINTMENT
for personal consultation, call 01 - 588 77 - 0
- Monday to Thursday from 9 am - 4 pm
- Friday from 9 am - 2 pm
CONSULTATION BY PHONE
by lawyers directly, call 01 - 588 77 - 81
- Monday to Thursday from 9 am - 1 pm
Current Covid-19 security measures
For face-to-face counselling appointments at the ECC, you need to show one of the 3 proofs of health as defined by the federal government on site:
Tested category:
- a negative self-test recorded in the government data processing system - valid for 24 hours from collection.
- a negative antigen test - valid 48 hours
- a negative PCR test - valid 72 hours
Recovery category:
- a proof of an infection that has been overcome or a certificate of isolation - not older than 6 months
- proof of neutralising antibodies - not older than 3 months
Vaccinated category:
- proof of vaccination (from the 22nd day after the 1st partial vaccination (this must not be older than 3 months)
- from the 2nd partial vaccination onwards, the proof is valid up to a maximum of 9 months after the first vaccination.
- In the case of vaccines for which only one vaccination is planned (as well as when convalescents have received at least one vaccination dose), the proof is valid from the 22nd day until a maximum of 9 months after the vaccination.
The European Consumer Centre (ECC) is located in the counselling centre of the Association for Consumer Information (VKI) in Vienna's 6th district, at Mariahilferstraße 81. The entrance is at the back of the inner courtyard of number 81, next to the entrance to the Stadtsaal Theatre.
Do not forget to bring your FFP2 mask to the consultation and please wear it when you come in!
Personal consultation at Mariahilferstraße 81:
A lawyer from the ECC will discuss your problem with the foreign company and go through the documents you have brought with you, explain your legal situation and make recommendations on how to proceed. If an intervention by the ECC seems appropriate in your case, certain documents will be required. It is helpful if you have already printed out your correspondence with the company that is violating your rights. Also necessary for a successful intervention are invoices, booking confirmations etc. concerning the case. It is possible to copy / scan these documents on site.
legal advice
No costs for those seeking advice - the European Commission covers the costs incurred in cross-border cases within the EU area.
Conditions for the ECC to become active:
- You have already tried to reach a solution with the trading company, but have not made any progress
- You are not being represented by a lawyer or any other conciliation body in this appeal
- It is a consumer case, you are not acting as an entrepreneur and your complaint is against commercial sellers (not private individuals!)
- The problematic company has its headquarters in the EU (no American or Chinese companies, for example!)
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