Zum Inhalt

Clear rights in the digital market

EU modernises legal framework

The three institutions of the EU, Commission, Council and Parliament, reached an important agreement: The legal rules for the trade of goods and digital content will be modernised.

Sales of goods: The Commission already proposed a new directive for online trade in 2015. It was now decided that this area should not be handled separately. Instead, the existing rules will be adapted in order to be sufficient for both the stationary and the online trade. This will ensure that consumers as well as companies have clear rights and duties, e.g. in relation to legal guarentee.

Find the full text of the new directive here: Directive regarding sales of goods

Digital content: Up until now, there was a lack of regulations regarding contracts between consumers and companies for the supply of digital content. This includes data (e.g. music) ad services (e.g. cloud services), but also goods like CDs and DVDs. The Parliament and Council yesterday agreed to a respective proposal by the Commission, also from 2015, which for example clarifies the rights of a consumer in case of defects of software.

Full text: Directive on the supply of digital content

More information is also provided in the press release of the EU Commission.

Share this post

Facebook Twitter Drucken E-Mail

This could also be of interest:

Amazon non-delivery problems

Amazon non-delivery problems

If a parcel ordered on Amazon has not arrived, but it has been registered as delivered by the delivery person, Amazon would like to have a police confirmation that the investigation has been completed. In Austria, however, you can only file a complaint with the police. Read what to do.

Strike: Airline has to refund says ECJ

Strike: Airline has to refund says ECJ

A decision by the ECJ has once again clearly strengthened air passenger rights. If a flight is cancelled or significantly delayed due to an announced strike by airline staff, passengers may have a right to compensation.

Review of 1 year of legal assistance by ECC in Corona-related consumer cases

Review of 1 year of legal assistance by ECC in Corona-related consumer cases

In 2020, victims turned more than ever to the European Consumer Centre (ECC) Austria, part of the Austrian Association for Consumer Information (VKI). We used this year's World Consumer Day (15 March) as an opportunity to take a retrospective look at our counselling activities in one year of Corona.

Worldwide travel warning except for 10 countries

Worldwide travel warning except for 10 countries

As of midnight tonight, i.e. as of 00:00 on 19.12.2020, a travel warning issued by the Austrian Foreign Ministry applies to practically the entire world. 10 states are exempt from this. What does this mean for a planned trip for the holidays?

Zum Seitenanfang