Final stop Schienen-Control
Regrettably this article is only available in German as it contains information especially useful to consumers living in Austria. Consumers from other EU Member States won't face the described situations.
For general information regarding your rights as a rail passenger, please read this article: Your Rail Passenger Rights
Regarding your options in case of problems with Austrian rail companies, please read this article: Rail travel: Complaints
The EU has been regulating rail passengers' rights since 2009. You can find out which rights are guaranteed in this regulation, for example in the case of train delays or information obligations by the railway companies, as well as answers to the most frequently asked questions in our article. We updated on the occasion of the proclaimed EU "Year of Rail 2021".
In the referendum on 23 June 2016, 52 percent of Britons voted in favour of Brexit. On 24 December, the EU and the UK concluded a far-reaching trade and partnership agreement. What are the consequences for consumers in Europe? Here are some hints about the changes from the perspective of travellers and consumers
Since 2012, an EU regulation clarifies the rights of passengers travelling by sea and inland waterway.
The European Commission is updating the European rules on rail passenger rights to better protect train travellers in case of delays, cancellations or discrimination.
By clicking on „accept“, you explicitly consent to transfer data to the USA. Caution: The US does not ensure an comparable adequate level of protection like the EU. Due to surveillance laws such as FISA 702, Youtube (Google Inc) is obliged to hand over your personal data to US authorities. There is no adequacy decision of the European Commission for the transfer of data to the USA. Furthermore, Youtube (Google Inc) cannot offer appropriate safeguards for compliance with an adequate level of protection comparable to that of the EU. Hence, in the US you do not have enforceable data subject rights and effective legal remedies that are equivalent to the level of protection guaranteed within the EU.
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