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EU health certificate to enable travel during summer holidays

Preparations are in full swing to enable a legislative and technical basis for an EU-wide digital vaccination and testing card before the start of the summer holidays, to replace the numerous Covid19 restrictions and quarantine requirements for health certificate holders. Despite many difficulties, the project is ambitious in terms of time. It is intended to be practical and fair. We summarise the framework and goals that have been set out.

Outlook on new EU rail passenger rights

The updated EU rail passenger rights will be implemented in 2023. The agreed changes are a compromise between more far-reaching demands of the EU Parliament and positions of the majority of transport ministers of the EU Council, which in turn include more national and economic interests. All in all, it is a further improvement of rail passenger rights and is on its way to be cast into national laws. Because of the #EuropanYearOfRail, we have a look into the future of rail passenger rights.

Passenger rights in railway travel

The EU has been regulating rail passengers' rights since 2009. You can find out which rights are guaranteed in this regulation, for example in the case of train delays or information obligations by the railway companies, as well as answers to the most frequently asked questions in our article. We updated on the occasion of the proclaimed EU "Year of Rail 2021".

Strike: Airline has to refund says ECJ

A decision by the ECJ has once again clearly strengthened air passenger rights. If a flight is cancelled or significantly delayed due to an announced strike by airline staff, passengers may have a right to compensation.

Brexit - travellers and consumers

In the referendum on 23 June 2016, 52 percent of Britons voted in favour of Brexit. On 24 December, the EU and the UK concluded a far-reaching trade and partnership agreement. What are the consequences for consumers in Europe? Here are some hints about the changes from the perspective of travellers and consumers

Skiing and Corona - what are the rules in the Alpine countries?

Finally, a winter with good snow and the semester break is upon us! But the pandemic is putting the brakes on the desire to travel and bringing the ski circus to a standstill in many places. Yet the restrictions in Austria are relatively low compared to other countries. Unless you want to come skiing from abroad.

Worldwide travel warning except for 10 countries

As of midnight tonight, i.e. as of 00:00 on 19.12.2020, a travel warning issued by the Austrian Foreign Ministry applies to practically the entire world. 10 states are exempt from this. What does this mean for a planned trip for the holidays?

FAQ Coronavirus

Frequently asked questions regarding traveller rights during the pandemic.

Hardly any money back on flight bookings

Refunds through booking platforms are particularly difficult. Those who have booked flights with intermediaries such as Opodo, Expedia & Co that were cancelled due to the pandemic are having a hard time getting their money back. Enquiries are piling up at arbitration offices and consumer protection agencies.

Level Europe is bankrupt

Insolvency of low cost airline  - The airline Level Europe GmbH, active in the highly competitive market of low-cost airlines in Austria, has stopped operating with immediate effect.

ECJ ruling against misleading air fares

Clarity about ancillary costs of airline tickets was sued for in Italy by consumer advocates. Ryanair must clearly display ancillary costs for airline tickets, the European Court of Justice has ruled.

Government cancels all events

The Coronavirus paralyses public life in spring to Easter. A public event ban was issued by the Austrian Government.

Coronavirus in China

The Coronavirus ravages a Chinese province and the media is full of that. What does it mean for your rights of withdrawal in package tours?

Trivago convicted for deceiving consumers

Room price manipulation in Australia: On the comparison platform Trivago, Australian customers were not suggested the cheapest hotel rooms but search results with the highest profits were issued for the platform.

Thomas Cook insolvent

Information for holidaymakers on the Thomas Cook bankruptcy. In this news story can read up on tangible instructions about how to best to proceed, if you have prepaid a part or the full cost of your planned trip.

FAQ Thomas Cook

The Thomas Cook concern comprises various companies in various countries. Not all of them are insolvent. We answer the most frequent questions about the current situation. 

Flight booking: Opodo Prime

Opodo is an online intermediary for flights, hotels, rental cars and package travels, situated in England and Spain. We are currently receiving a lot of complaints about the company, regarding non-transparent pricing on the German website.

Warning: Holiday homes in Spain

Dubious providers ended many a traveler´s dream of a vacation in a Spanish villa. After having paid for accommodation, the provider was suddenly no longer available.

Deficiencies at your holiday hotel

The hotel room is dirty or not available, instead of a "fine sandy beach" you find a rocky bay and instead of the longed-for peace and quiet you are tormented by annoying construction noise. Especially during the peak travel season, we receive an increasing number of complaints from holidaymakers whose stay did not turn out quite as expected. But what can you do if you have problems on holiday? We provide information on the options available to consumers.

FAQ Car rental

Wir behandeln häufig Beschwerden bei der Buchung von Leihautos. Hier sind die häufigsten Fragen und einige Tipps aus der Praxis.

Tips for silent airports

More and more airports refrain from loudspeaker announcements, to reduce noise and thereby stress for passengers. However, consumers regularly contact us as they encountered problems because of it.

Tips for check-in with Wizz Air

We receive numerous complaints about Wizz Air: At the cheapest fare, only the online check-in is for free. If a passenger wants to check in at the airport, Wizz Air charges a fee.