Here you can find publications of the European Consumer Centre Austria as well as the Network of the European Consumer Centres (ECC-Net).
Publications of the European Consumer Centre Austria
- Safer Streaming / Threats from illegal VOD services and what you can do about it
- How to recognize online fraud / So erkennen Sie die Online-Abzocker (German)
- Your rights during package travels / Ihre Rechte auf Pauschalreisen (German)
- The new General Data Protection Regulation / Die neue Datenschutzgrundverordnung (German)
- Class trips after graduation / Maturareise (German)
- Holidays without troubles / Urlaub ohne Sorgen (German)
- Travelling to Austria, Slovenia, Croatia
- Air rescue / Rettung aus der Luft (German)
- My credit - my rights! / Mein Kredit - meine Rechte! (German)
- Car purchase within the EU / Autokauf in der EU (German)
- Pay safe online / Sicher zahlen im Web (German)
- Information flyer about ECC Austria / Informationsflyer über das EVZ Österreich (German)
- My data is mine / Meine Daten gehören mir (German)
- Booking flights online / Flugbuchungen online (German)
- Trouble with flight luggage / Ärger mit dem Fluggepäck (German)
- The new Consumer Rights Directive / Die neue Verbraucherrechte-Richtlinie (VRUG) (German)
- Visiting Hungary (Hungarian / English)
- Travelling to Austria
- Legal and commercial guarantee: Study of ECC-Net
- Legal and commercial guarantee: Checklist for consumers
- Cross-border shopping in Europe / Grenzenloses Einkaufen in Europa (German)
- Cross-border services / Grenzüberschreitende Dienstleistungen (German)
- On tour with a rental car / Mit dem Mietauto auf Tour (German)
- Booking a rental car online / Mietwagen online buchen (German)
- Big business from small people / Große Geschäfte von kleinen Leuten? (German)
- ECC-Net Leaflet FIFA World Cup Brazil 2014
- Promotional Free Trips: Be careful! / Vorsicht bei Werbefahrten! (German)
- How to protect against internet fraud / So schützen Sie sich vor Internet-Kriminalität (German)
- Kupnja i prodaja na internetu (Buying and selling online - Croatian)
- Buying and selling online / Kaufen und Verkaufen im Internet (German)
- Your rights as passenger / Ihre Rechte als Passagier (German)
- Trials for cross-border claims within the EU / Gerichtsverfahren für grenzüberschreitende Forderungen in der EU (German)
- Copyright law / Urheberrecht (German)
- Travel insurance / Reiseversicherungen (German)
Publications of the European Consumer Centres Network
- Buying a car in another EU member state, Norway or Iceland. Where can you obtain transit plates and how much do they cost?
- ECC Germany: Geo-blocking - what you should know about it / Geoblocking - was man darüber wissen sollte (German)
- Subscription traps in Europe
- Study: Online travel booking: Is the initial price the final price?
- Summary: Online travel booking: Is the initial price the final price?
- Tips: Price increases during online travel booking
- Do Invisible Borders Still Restrict Consumer Access to Services in the EU?
- Winter tires within Europe, Iceland and Norway
- Rio de Janeiro 2016 - Information regarding the Olympic Summer Games
- Cross-border car purchase - Summary
- Cross-border car purchase - Recommendations
- Geoblocking: Mysteryshopping survey by the EU Commission
- Activities of the European Union 2015 - Short version
- ECC-Net Report on Timeshare 2015
- Air Passenger Rights Report 2015
- 10 Years Anniversary Report of ECC-Net
- Annual Report on RAPEX 2014 by the European Commission
- Brochure on the EU's consumer policy
- General Report – Activities of the European Union 2014
- Buying services everywhere in the EU. A practical guide for consumers
- Annual Report on RAPEX 2013 by the European Commission
- General Report on the Activities of the EU 2013
- Transit plates in the EU
- Can I trust the trustmark?
- Chargeback in the EU/EEA
- Enhanced Consumer Protection – the Services Directive 2006/123/EC
- Fraud in crossborder e-commerce
- Annual Report 2012 of the European Consumer Centres Network
- E-Commerce Report 2012
- European Small Claims Procedure Report
- Annual Report 2011 of the European Consumer Centres Network
- Cross-border dispute resolution mechanisms in Europe
- BMASK: Beware of promotional trips / Vorsicht bei Werbefahrten (German)
Publications of the European Commission
- Consumer Markets Scoreboard 2016
- Consumer Markets Scoreboard 2016 - Factsheet
- Consumer Markets Scoreboard 2016 - Infographic
