Zum Inhalt

DE | EN

Schienen-Control GmbH

Travel by Train, Coach or Ship

Lodging a rail travel complaint

Please note: Since the 28th of May 2015, a new arbitration board handles cases regarding rail, ship, cruises and air travel. The agency for passenger rights is an independent institution that aims at out-of-court solutions.

Find information as rail passenger here: apf - Railway

The former enforcement body for rail passenger rights, Schienen-Control GmbH, was integrated into the new agency. Please send complaints regarding rail travel directly to the apf. The apf handles cases of consumers who bought a ticket from an Austrian railway company.

The European Consumer Centre Austria (ECC) offers assistance with cross-border complaints, e.g. if you bought a ticket from a railway company situated in another EU Member State.

Related links

apf - Railway
http://www.apf.gv.at/en/passengercomplaints.html

Share this post

Facebook Twitter Drucken E-Mail

This could also be of interest:

Passenger rights in railway travel

Passenger rights in railway travel

The EU has been regulating rail passengers' rights since 2009. You can find out which rights are guaranteed in this regulation, for example in the case of train delays or information obligations by the railway companies, as well as answers to the most frequently asked questions in our article. We updated on the occasion of the proclaimed EU "Year of Rail 2021".

Brexit - travellers and consumers

Brexit - travellers and consumers

In the referendum on 23 June 2016, 52 percent of Britons voted in favour of Brexit. On 24 December, the EU and the UK concluded a far-reaching trade and partnership agreement. What are the consequences for consumers in Europe? Here are some hints about the changes from the perspective of travellers and consumers

Rights of ship passengers

Rights of ship passengers

Since 2012, an EU regulation clarifies the rights of passengers travelling by sea and inland waterway.

Modernisation of rail passenger rights

Modernisation of rail passenger rights

The European Commission is updating the European rules on rail passenger rights to better protect train travellers in case of delays, cancellations or discrimination.