Regrettably this article is only available in German as it contains information especially useful to consumers living in Austria.
For general information regarding your rights as a flight passenger, please have a look at our section: Air Travel
Booking portal charges service fee
Regrettably this article is only available in German as it contains information especially useful to consumers living in Austria.
For general information regarding your rights as a flight passenger, please have a look at our section: Air Travel
EVZ: Flugreisen
http://europakonsument.at/de/content/flugreisen
Verbraucherrecht: Bearbeitungsgebühr bei Flugstorno
http://verbraucherrecht.at/cms/index.php?id=49&tx_ttnews%5Btt_news%5D=3749&cHash=99a5a1e7cb628538d5c0150d2534d756
If a parcel ordered on Amazon has not arrived, but it has been registered as delivered by the delivery person, Amazon would like to have a police confirmation that the investigation has been completed. In Austria, however, you can only file a complaint with the police. Read what to do.
A decision by the ECJ has once again clearly strengthened air passenger rights. If a flight is cancelled or significantly delayed due to an announced strike by airline staff, passengers may have a right to compensation.
Refunds through booking platforms are particularly difficult. Those who have booked flights with intermediaries such as Opodo, Expedia & Co that were cancelled due to the pandemic are having a hard time getting their money back. Enquiries are piling up at arbitration offices and consumer protection agencies.
Insolvency of low cost airline - The airline Level Europe GmbH, active in the highly competitive market of low-cost airlines in Austria, has stopped operating with immediate effect.
By clicking on „accept“, you explicitly consent to transfer data to the USA. Caution: The US does not ensure an comparable adequate level of protection like the EU. Due to surveillance laws such as FISA 702, Youtube (Google Inc) is obliged to hand over your personal data to US authorities. There is no adequacy decision of the European Commission for the transfer of data to the USA. Furthermore, Youtube (Google Inc) cannot offer appropriate safeguards for compliance with an adequate level of protection comparable to that of the EU. Hence, in the US you do not have enforceable data subject rights and effective legal remedies that are equivalent to the level of protection guaranteed within the EU.
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