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Shopping Online

Purchase & Order

Tickets: Your rights at concerts

Summer time is concert time. More than 20 festival take place in Austria this year. But what happens, if the event is cancelled due to a storm or if just the one band you wanted to see calls off their concert? ECC Austria has the information for you.

EU-wide online shopping

Commission proposes new e-commerce rules to help consumers and companies reap full benefit of Single Market 

Consumer Scoreboard 2015

The Consumer Scoreboard, an annual survey of the EU Commission, shows where consumers see problems within the European Single Market.

Google and data protection

The subliminal fear of risks regarding their personal data accompanies consumers during their daily online businesses. Internet services like Google and several social networks have brought simplification for our everyday life and therefore giving up on them is hard. The question is: what can you do to reach the highest possible level of security and privacy?

ECC-Net: Travel App 2.0

Peace, relaxation, eventually a little bit of action and sightseeing - those expectations are common when it comes to holidays. However, this joy might vanish quickly, if you suddenly stand on the airport without your luggage, the hotel room appears to be totally different than in the catalogue, the brandnew sunglasses are already broken or if the booked rental car is not available after all. The Travel App of the European Consumer Centres Network (ECC-Net) helps with such and other problems.

Evaluation of comparison tools

Hotels, electronic devices, insurances, cars and prices - almost nothing that can't be compared on online platforms. A study on behalf of the EU Commission and conducted by Ipsos, London Economics and Deloitte, shows problems regarding this area.

Cross-border online shopping

Buying goods from shops in the US and UK - the Austrian Post promises uncomplicated processing of formalities and quick delivery. The Austrian test magazine Konsument went shopping - and learned how to exercise patience.

Online travel agencies

Regarding online travel booking, hidden traps and obstacles are not uncommon. The European Consumer Centre provides tips and help.

Online pharmacies

Buying pharmaceutical products online becomes more and more common. Consumers look for cheap prices as well as products not available in their home country.

Contracts concluded by minors

Whether buying a drink at the school cafeteria, downloading an app or ordering a concert ticket: Children and young people conclude contracts nearly every day. ECC Austria gives information about this topic.

New name, old method

28.10.2014 / On the website “shopping-house.com”, designer goods are offered at a cheap price.

Infurn: Investigations of Austrian public prosecutor

The Austrian public prosecutor department investigates against one of the operators of the webshop Infurn.com. Affected consumers can complain to the police. The European Consumer Centre Austria (ECC) summarized which details need to be considered carefully.