Zum Inhalt

DE | EN

Finances & Insurance

Purchase & Order

Ordering travel documents online

Many consumers report dubious websites to us, that offer overpriced or invalid travel documents. The following artice explains how to find the actual authority and which websites to avoid.

Airbnb: Changes of T&C

Airbnb has to change its Terms & Conditions on the European market as they don't comply with the current EU law.

Help abroad

30.04.2018 / New rules for EU citizens

Driving bans in Italy

Who drives in Italy with his car should be aware of driving bans in the city centres. Driving in a so called "zona a traffico limitato" without a special permit is expensive.

Comparison websites are often misleading

While it becomes more and more common to book hotels and flights online, consumers are encountering a growing number of problems with online travel services. These services are now among the most frequent consumer complaints according to the European Consumer Centres.

Strict rules for Airbnb

Spring 2017 will bring many changes for Airbnb and similar platforms. Several cities passed new laws to further regulate the private rental of accommodations.

Air rescue

In dicey situations, minutes can decide over life and death of a patient. Especially then, helicopter operations are an important part of emergency services.

Error fares

170 Euro for a flight to Mumbai - sounds good? Deals like that are called error fares. Before you take it, you should know about possible consequences. The ECC has all important information for you.

Cross-border switching of bank accounts

A million little things have to be considered when you move abroad. To open a new bank account is one of them. With a new law, this will become easier in September.

Bank account: New law in September

A new law should make it easier for consumers to open a bank account, get information regarding fees and to change to another bank.

Stressless summer

Summertime is vacation time. Finally getting away from the daily routine and find time for the beautiful things in life. Even worse, when suddenly problems occur and disturb the long-desired journey. A list of ECC Austria shows how to react to which situation and where to turn to for help.

ECC-Net: Travel App 2.0

Peace, relaxation, eventually a little bit of action and sightseeing - those expectations are common when it comes to holidays. However, this joy might vanish quickly, if you suddenly stand on the airport without your luggage, the hotel room appears to be totally different than in the catalogue, the brandnew sunglasses are already broken or if the booked rental car is not available after all. The Travel App of the European Consumer Centres Network (ECC-Net) helps with such and other problems.

Additional fees when booking flights online

Online travel agencies are very popular today. Most consumers like to book their flights online. But some problems tend to raise anger among consumers: Additional fees that only appear at the very end of the booking process.

Evaluation of comparison tools

Hotels, electronic devices, insurances, cars and prices - almost nothing that can't be compared on online platforms. A study on behalf of the EU Commission and conducted by Ipsos, London Economics and Deloitte, shows problems regarding this area.

Cash withdrawals abroad

Traveller's check, credit card, bank card, prepaid card - ECC Austria gives an overview.

Online travel agencies

Regarding online travel booking, hidden traps and obstacles are not uncommon. The European Consumer Centre provides tips and help.

Booking rental cars online

Those wo want to be flexible and mobile at their holiday destination often book their rental car online in advance. ECC Austria summarised important tips.

Little dictionary for booking a journey

Contractual partner, comparison portal, intermediary, operator: When you book a journey, it is important to know who your contractual partner is. Sounds simple, but with online booking, things can get confusing. The European Consumer Centre Austria has summarised the most important terms for you.

ECC-Net: Travel App

The European Consumer Centres Network (ECC-Net) developed an App to support consumers while travelling in Europe. In 25 languages, the mobile application helps in situations like lost baggage, delayed flights or return of damaged goods.

Vacation without worries

Many consumers are currently planning their summer vacation. What they should consider to avoid problems and what they can do in case of troubles – the European Commission summarized the most important facts.