Zum Inhalt

DE | EN

Purchase & Order

Button solution

Improved protection against Internet cost traps

Vacation without worries

Many consumers are currently planning their summer vacation. What they should consider to avoid problems and what they can do in case of troubles – the European Commission summarized the most important facts.

Spring cleaning at European travel websites

National authorities checked 552 websites of travel providers. 69% did not meet the European consumer law and were asked to adapt their content. Meanwhile 62% followed the request.

Online trust marks under evaluation

In its report "Can I trust the trust mark?",  the ECC-Net gives consumers an overview over 54 online trust marks existing in the EU.

Chargeback of credit card payments

The Network of the European Consumer Centres (ECC-Net) published a report on the topic of chargeback, which means a refund of credit card payments.

In-app-purchases

The app econonomy in Europe is booming. Especially kids and young adults use game apps, which are often declared as "free to download", but are in fact not "free to play".

Online games

Hardly any games are actually "free to play".

Nobel-house.com: Caution Fraud

The European Consumer Center Austria receives numerous consumer complaints regarding the website www.nobel-house.com.

Written warning by a lawyer

Regarding copyright infringements, a rightsholder often employs a lawyer to contact the consumer.

Legal guarantee in Austria

ECC Austria explains how European consumers can submit legal claims in case of defected services or goods.

Where is my order?

ECC Austria explains what you can do in case of delayed delivery of ordered goods.

Shopping Online

ECC Austria informs European consumers on how to safely shop online - in Europe and around the world.

Counterfeit Nike shoes

More and more often, branded products sold online turn out to be counterfeit. This harms consumers all over Europe.

Visiting customs

Product piracy - mistake does not prevent from penalty.