Zum Inhalt

DE | EN

Purchase & Order

Google and data protection

The subliminal fear of risks regarding their personal data accompanies consumers during their daily online businesses. Internet services like Google and several social networks have brought simplification for our everyday life and therefore giving up on them is hard. The question is: what can you do to reach the highest possible level of security and privacy?

Stressless summer

Summertime is vacation time. Finally getting away from the daily routine and find time for the beautiful things in life. Even worse, when suddenly problems occur and disturb the long-desired journey. A list of ECC Austria shows how to react to which situation and where to turn to for help.

Rental car companies announce improvements for consumers

Car rental companies tended to cause anger among consumers in the past. Many conflicts are based on lack of transparency regarding the online booking process as well as payment demands due to alleged damages on the car.

ECC-Net: Travel App 2.0

Peace, relaxation, eventually a little bit of action and sightseeing - those expectations are common when it comes to holidays. However, this joy might vanish quickly, if you suddenly stand on the airport without your luggage, the hotel room appears to be totally different than in the catalogue, the brandnew sunglasses are already broken or if the booked rental car is not available after all. The Travel App of the European Consumer Centres Network (ECC-Net) helps with such and other problems.

Additional fees when booking flights online

Online travel agencies are very popular today. Most consumers like to book their flights online. But some problems tend to raise anger among consumers: Additional fees that only appear at the very end of the booking process.

Evaluation of comparison tools

Hotels, electronic devices, insurances, cars and prices - almost nothing that can't be compared on online platforms. A study on behalf of the EU Commission and conducted by Ipsos, London Economics and Deloitte, shows problems regarding this area.

Cross-border online shopping

Buying goods from shops in the US and UK - the Austrian Post promises uncomplicated processing of formalities and quick delivery. The Austrian test magazine Konsument went shopping - and learned how to exercise patience.

Cash withdrawals abroad

Traveller's check, credit card, bank card, prepaid card - ECC Austria gives an overview.

Online travel agencies

Regarding online travel booking, hidden traps and obstacles are not uncommon. The European Consumer Centre provides tips and help.

Online pharmacies

Buying pharmaceutical products online becomes more and more common. Consumers look for cheap prices as well as products not available in their home country.

Shopping abroad

From time to time, consumers shopping abroad are confronted with discrimination. The European Consumer Centre helps.

Booking rental cars online

Those wo want to be flexible and mobile at their holiday destination often book their rental car online in advance. ECC Austria summarised important tips.

Contracts concluded by minors

Whether buying a drink at the school cafeteria, downloading an app or ordering a concert ticket: Children and young people conclude contracts nearly every day. ECC Austria gives information about this topic.

Car rental companies change business practices

Three leading providers have to work on their website to adjust it to the Services Directive. It prohibits discrimination of consumers due to their place of residence or nationality. The car rental companies Hertz, Avis and Europcar will redesign their business practices after a "constructive dialog" with the European Commission.

New name, old method

28.10.2014 / On the website “shopping-house.com”, designer goods are offered at a cheap price.

Infurn: Investigations of Austrian public prosecutor

The Austrian public prosecutor department investigates against one of the operators of the webshop Infurn.com. Affected consumers can complain to the police. The European Consumer Centre Austria (ECC) summarized which details need to be considered carefully.

Little dictionary for booking a journey

Contractual partner, comparison portal, intermediary, operator: When you book a journey, it is important to know who your contractual partner is. Sounds simple, but with online booking, things can get confusing. The European Consumer Centre Austria has summarised the most important terms for you.

ECC-Net: Travel App

The European Consumer Centres Network (ECC-Net) developed an App to support consumers while travelling in Europe. In 25 languages, the mobile application helps in situations like lost baggage, delayed flights or return of damaged goods.

New Consumer Rights Directive implemented

With Friday, 13.06.2014, the new Consumer Rights Directive was implemented EU-wide in order to make the protection of consumers more effective and consistent. Main changes affect regulations about withdrawal, cancellation and price transparency.