If a parcel ordered on Amazon has not arrived, but it has been registered as delivered by the delivery person, Amazon would like to have a police confirmation that the investigation has been completed. In Austria, however, you can only file a complaint with the police. Read what to do.
The Chamber of Labour registers countless complaints about the payment service Klarna and is now suing this Swedish bank, which grew strongly during the Corona pandemic. Klarna handles online transactions for purchases in online shops and enables payment on account. The ECC also has daily complaint calls about Klarna and is eagerly awaiting the verdict.
In the referendum on 23 June 2016, 52 percent of Britons voted in favour of Brexit. On 24 December, the EU and the UK concluded a far-reaching trade and partnership agreement. What are the consequences for consumers in Europe? Here are some hints about the changes from the perspective of travellers and consumers
A new law abbreviated as KuKuSpoSiG settles demands for consumers that seek refunds for cancelled events in Austria
Gift vouchers are popular and have certainly landed under the Christmas tree for many. In the meantime, they do not even stop at national borders within the EU. But are gift vouchers even allowed to be bought and redeemed in another EU country? When do they expire? The European Consumer Centres Network (ECC-Net) provides information.
Wrong delivery and stalling tactics, after frequent complaints we advise against ordering from the German online furniture mail order company Home24.
Brexit is not just concerning international politicians. Fraudsters are now increasingly using the UK's exit from the EU for their schemes on the internet.
30.01.2019 / EU modernises legal framework
14.01.2019 / Tips from VKI
03.12.2018 / Support for consumers
The Geo-blocking regulation comes into force EU-wide on December 3rd, 2018. She prohibits discrimination of consumers based on their nationality or place of residence when shopping cross-border – online or offline.
15.10.2018 / Payment via Western Union
08.10.2018 / When do I become a trader?
Many consumers report dubious websites to us, that offer overpriced or invalid travel documents. The following artice explains how to find the actual authority and which websites to avoid.
31.08.2018 / Deadline for changes
Airbnb has to change its Terms & Conditions on the European market as they don't comply with the current EU law.
08.08.2018 / New folder provides overview
07.06.2018 / Details for consumers
14.05.2018 / Dubious webshop for cosmetics
US initiative for victims of Western Union frauds
30.04.2018 / New rules for EU citizens
27.04.2018 / Dutch webshops for furniture
18.04.2018 / Validity of vouchers
Since 1. April 2018, a new regulation of the EU regarding "cross-border portability of online content services" is in force. It enables consumers to use their subscriptions for movies, music or sport streaming services abroad like at home.
Whenever a parcel has to be sent cross-border, the price for its delivery would increase significantly - regardless of the actual distance. Many Europeans therefore avoid shopping in another country. The EU wants to change that and created new rules for parcel delivery services.
27.02.2018 / Agreement of all Member States
23.02.2018 / ESTA, Visa und Co.
21.02.2018 / Risky trend crypto currency
11.01.2018 / Change of T&C necessary
21.11.2017 / Agreement among EU institutions
18.10.2017 / Booking.com and Expedia rebuffed
09.10.2017 / Breach of European law
17.08.2017 / Registration of claims
18.07.2017 / New app by ECC Germany
23.06.2017 / Only applicable to SK Rapid tickets
20.06.2017 / No opera at Viennese Allianz Stadium
14.06.2017 / New tool for consumers and businesses
12.06.2017 / No more charges within the EU
02.06.2017 / Tips for consumers and companies
Who drives in Italy with his car should be aware of driving bans in the city centres. Driving in a so called "zona a traffico limitato" without a special permit is expensive.
30.05.2017 / Test of German consumer protection
28.04.2017 / More transparent information
By clicking on „accept“, you explicitly consent to transfer data to the USA. Caution: The US does not ensure an comparable adequate level of protection like the EU. Due to surveillance laws such as FISA 702, Youtube (Google Inc) is obliged to hand over your personal data to US authorities. There is no adequacy decision of the European Commission for the transfer of data to the USA. Furthermore, Youtube (Google Inc) cannot offer appropriate safeguards for compliance with an adequate level of protection comparable to that of the EU. Hence, in the US you do not have enforceable data subject rights and effective legal remedies that are equivalent to the level of protection guaranteed within the EU.
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