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Purchase & Order

Ticket to happiness?

Experiencing the favourite singer live, travelling to a musical in London or Hamburg, being at a soccer game with Messi - fulfilling such dreams is often only a mouse click away. There are many ticket shops in the web, but how can you avoid overpricing or fraud?

Comparison websites are often misleading

While it becomes more and more common to book hotels and flights online, consumers are encountering a growing number of problems with online travel services. These services are now among the most frequent consumer complaints according to the European Consumer Centres.

Beware of counterfeit goods

The internet is full of promising offers. Onlineshops outdo each other with cheap prices and discount campaigns. It can be hard to distinguish which trader is trustworthy and which is not. Our ECC-Net has some tips on how you can avoid traps and fakes.

Purchasing animals abroad

There is always a lot to be considered when you purchase an animal. Even more so, if you decide to get it from a breeder or animal protection organisation abroad. The ECC has all important information for you.

Strict rules for Airbnb

Spring 2017 will bring many changes for Airbnb and similar platforms. Several cities passed new laws to further regulate the private rental of accommodations.

Geoblocking

Shopping on a website with a foreign domain is often impossible as companies restrict the access for consumers.

Air rescue

In dicey situations, minutes can decide over life and death of a patient. Especially then, helicopter operations are an important part of emergency services.

Fireworks on New Year's Eve

The beginning of a new year is seldom silent. 2017 will also be welcomed before the loud noise of a bright and colorful night sky.

Online shopping: Unjustified barriers in the EU

ECC-Net report finds EU shoppers still face unjustified discrimination due to nationality and place of residence. Some traders use business practices such as geo-blocking to create artificial barriers and restrict consumers’ access to services.

Error fares

170 Euro for a flight to Mumbai - sounds good? Deals like that are called error fares. Before you take it, you should know about possible consequences. The ECC has all important information for you.

Amazon: Beware of fake shops

The risks of shopping online are widely known. However, if I order something from a well established website like Amazon, nothing can happen, right..? Unfortunately, wrong.

Cross-border switching of bank accounts

A million little things have to be considered when you move abroad. To open a new bank account is one of them. With a new law, this will become easier in September.

Bank account: New law in September

A new law should make it easier for consumers to open a bank account, get information regarding fees and to change to another bank.

Tickets: Your rights at concerts

Summer time is concert time. More than 20 festival take place in Austria this year. But what happens, if the event is cancelled due to a storm or if just the one band you wanted to see calls off their concert? ECC Austria has the information for you.

EU-wide online shopping

Commission proposes new e-commerce rules to help consumers and companies reap full benefit of Single Market 

Consultation about Geoblocking

21.12.2015 / Reminder: Your opinion about geographically-based restrictions in online shopping and traditional trade

Consumer Scoreboard 2015

The Consumer Scoreboard, an annual survey of the EU Commission, shows where consumers see problems within the European Single Market.